CUSTOM MADE / SHIPPED WITH CARE

Shipping & Returns

Every Butter piece is prepared with care and ships from Woodbury, New York. Here is what to expect before and after you order.

Shipping

Orders ship from Woodbury, New York. Available delivery options and charges are shown at checkout. When your order is on its way, tracking details will be sent to the email address used at checkout.

Local pickup

Local pickup is complimentary—there is no pickup fee. We will share the pickup details when your order is ready, so please wait for that confirmation before making the trip.

If something is not right

We want you to love your Butter. If your order arrives damaged, incorrect, or with another issue, please contact us promptly. Include your order number and clear photos when relevant so we can review what happened and help.

Contact Butter

Made for your order

Butter pieces are custom made or customized for each order. Because of that made-for-you process, we are unable to accept returns or exchanges for a change of mind, preferred fit, or selection. Please review the product details, color, size, and embellishment choices carefully before ordering.

WE ARE HERE TO HELP

Questions before you order?

Send us a note before checkout and we will help clarify product details, sizing, or pickup.